Warranty

General warranty

1. Dealer’s warranty

The end customers have right to the usual warranty claims against the FLYER dealer (depending on the agreement or applicable law; usually two years from the handover). For the battery, a remaining capacity of 60% of the original nominal capacity is guaranteed, as long as the battery was operated and charged according to the operating instructions.

Normal wear and tear of wearing parts (e.g. tyres, tubes, chains, pinions, brake pads, paint, labels) is not included in the warranty claims. It is the responsibility of the end customer to maintain and to service the FLYER e-bike regularly (including the carrying out of all inspections according to the instruction manual).

 

Furthermore, warranty claims are excluded if the FLYER e-bike was modified or repaired by the users themselves or not used as intended, i.e. use for races or competitions, commercial use, overcharging, and further use outside the intended purpose.

 

2. FLYER AG manufacturer’s warranty

a. Warranties

Regardless of the warranty rights vis-à-vis the FLYER dealer, FLYER AG voluntarily assumes responsibility for the following warranties vis-à-vis end customers for new, completely assembled FLYER e-bikes that were assembled and adjusted by an authorised FLYER dealer, starting with the date of purchase:

  • Frames: 10 years against frame damage
  • Motor, motor controller, display, charger: in principle 5 years against manufacturing and material defects
  • For FLYER e-bikes from the "Mountain" segment, 3 years against manufacturing and material defects

For second hand bikes, the warranty period starts with the first registration.

b. Processing of warranty claims

Within the warranty period, FLYER AG shall bear the costs for repair or replacement due to the above-mentioned product defects, provided these are confirmed by a FLYER official dealer authorised by FLYER AG after a clear identification of the FLYER e-bike (purchase receipt, completed e-bike passport, or upon corresponding registration). The warranty still applies after sale to a third party. In the case of the exchange of a FLYER e-bike or of components, FLYER AG, in the context of warranty obligations, reserves the right to supply or fit functionally equivalent goods.

The exercise of rights in connection with the warranty does not lead to a prolongation of the initial warranty period. The same warranty limitations apply as listed under section 1.